Information about Newstead Medical for patients and visitors.
Please see below information about our practice regarding open hours, appointments, medical care, management of contagious illnesses and more.
If you still have a question for us please call us directly if urgent, or visit our contact page to send us an email.
Address: 165 Elphin Road, Newstead 7250
There is a Metro bus stop nearby on Elphin Road. Free car parking is available for patients, accessible via Olive Street.Entry is via Elphin Road or via the lift from our car park. Our building is wheelchair accessible from both entrances.
Appointments are required for all consultations.
If you think you have a contagious illness (e.g. COVID-19, influenza, gastroenteritis, chickenpox etc.) please initially make a phone consultation. Fees may differ based on patient’s eligibility for phone consultations. We can still see patients with infectious illnesses, though need to do so in a way that avoids exposure to our staff or other patients in the waiting area, in order to keep everyone safe.
Appointments can be made online or by telephone. If we have your mobile number or e-mail address on record you may receive an SMS or e-mail reminder about your booked appointment.
Every effort will be made to accommodate your preferred time and preferred doctor. Should this not be possible we may offer you an appointment with another doctor within the practice. Patient records are accessible by all of our doctors to ensure continuity of patient care.
Emergencies will always be given priority and our staff will try to contact you should there be a need to reschedule.
Longer consultation times are available. Please book a longer appointment if you have more than one concern to discuss.
Home visits may be provided in our local area to patients who are unable to attend the surgery. Whenever possible please phone to arrange home visits in advance.
Interpreter services can be booked if required, please advise the receptionist when booking the appointment.
Arrival at the Surgery
Please make sure the receptionist knows you have arrived so that the doctor is informed that you are waiting.
It is your responsibility to phone the practice for test results. We recommend that you phone the practice for your results one week after having tests done, unless a different time frame is recommended by your doctor.
Urgent Medical Care
If you are very ill, please make it clear to our receptionists that you really feel ill and must see a doctor and they will do all they can to help you.
Our Urgent Care Centre also provides walk in immediate service for Urgent conditions.
We also provide an on call service between 8pm and 11pm weeknights for patients registered with our practice who require urgent medical advice or assistance. This service can be accessed by calling 03 6331 1088.
In the event of an emergency phone 000 for urgent medical assistance.
We are grateful for all feedback from our patients. From time to time we invite patients to participate in confidential surveys on the service we provide.
If you are unhappy with any aspect of the care or service you receive from this practice please feel free to talk to your doctor or our Practice Manager. If unresolved problems remain, you can contact the Health Complaints Commissioner, GPO Box 960, Hobart, 7000. Ph: 1300 766 725 or by visiting the health complaints website
Our practice is an authorized teaching practice for the University of Tasmania for student nurses and doctors and a supervising practice for GP Registrars.