CURRENTLY ACCEPTING NEW PATIENTS
Phone: 6331 1088
(All hours)
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Practice information

Access:

Address: 165 Elphin Road, Newstead 7250

There is a Metro bus stop nearby on Elphin Road. Free car parking is available for patients, accessible via Olive Street.Entry is via Elphin Road or via the lift from our car park. Our building is wheelchair accessible from both entrances.

Opening Hours:       

Mon-Thu: 8am-8pm
Fri: 8am-6pm
Sat: 8.30am-1pm

Appointments:

Appointments are required for all consultations.   

Appointments can be made online, using an iPhone or Android app, or by telephone.  If we have your mobile number or e-mail address on record you may receive an SMS or e-mail reminder about your booked appointment.

Every effort will be made to accommodate your preferred time and preferred doctor. Should this not be possible we may offer you an appointment with another doctor within the practice. Patient records are accessible by all of our doctors to ensure continuity of patient care.

Emergencies will always be given priority and our staff will try to contact you should there be a need to reschedule.

Longer consultation times are available. Please book a longer appointment if you have more than one concern to discuss. 

Home visits may be provided in our local area to patients who are unable to attend the surgery. Whenever possible please phone to arrange home visits in advance.

Interpreter services can be booked if required, please advise the receptionist when booking the appointment.

Results:

It is your responsibility to phone the practice for test results. We recommend that you phone the practice for your results one week after having tests done, unless a different time frame is recommended by your doctor.

Urgent Medical Care:

If you are very ill, you must see a doctor that day. Please make it clear to our receptionists that you really feel ill and must see a doctor and they will do all they can to help you.

We provide an on call service between 6pm and 11pm weeknights for patients registered with our practice who require urgent medical advice or assistance. This service can be accessed by calling 03 6331 1088.

In the event of an emergency phone 000 for urgent medical assistance.

Feedback

We are grateful for all feedback from our patients. From time to time we invite patients to participate in confidential surveys on the service we provide. We also have a “Suggestion Box” in our waiting room for your comments.

If you are unhappy with any aspect of the care or service you receive from this practice please feel free to talk to your doctor or our General Manager. If unresolved problems remain, you can contact the Health Complaints Commissioner, GPO Box 960, Hobart, 7000. Ph: 1300 766 725 or by visiting the health complaints website

Teaching

Our practice is an authorized teaching practice for the University of Tasmania for student nurses and doctors and a supervising practice for GP Registrars.

On arrival at the surgery

Please make sure the receptionist knows you have arrived so that the doctor is informed that you are waiting.